Terms and Conditions Policy

Terms and Conditions

Dear Customer: Thank you for visiting the Wild Honey Store. These terms and conditions provide protection for us, our valued customers, and any visitor who uses this site. Please read the following terms carefully before using the site. The user agrees that access to and use of the site is subject to the terms and conditions below. If you have an objection to any of these terms, please contact us before completing the purchase process. The Wild Honey Store reserves the right to change, modify, add, or remove parts of the terms and conditions at any time. Changes will become effective when posted on the site without prior notice. Therefore, please review the terms and conditions of use regularly for any updates. Your continued use of the site constitutes your acceptance of all changes made to the terms and conditions.

Trademarks and Copyright

All intellectual property rights, whether registered or unregistered, in the Site, and all information and designs contained on the Site are the property of Wild Honey registered in the Kingdom of Saudi Arabia, Riyadh City, and all contents of the Site are also protected by copyright as a collective work subject to the copyright laws of the Kingdom of Saudi Arabia and international agreements. All copyrights are reserved.

Third parties

We use third parties in the Wild Honey Store for payment and shipping processes. If any failure occurs with these parties, we promise to follow up and address the matter with the third party. However, any failure by one of these parties is considered outside the scope of our responsibility.

shipping:

Wild Honey Store will ship the order to the address provided to us. Shipping takes from three days to a maximum of seven business days depending on the area of residence in the Kingdom of Saudi Arabia.

Damaged products:

Wild Honey Store guarantees that all products are new, unused, and undamaged. However, if there is any damage to the product, please notify us within two days of receiving the product. Wild Honey Store will replace the product at no cost.

substitution:

In order to provide the best service to our customers, all your purchases from the Wild Honey Store are exchangeable in the event of damage.

Exchange Terms and Policies:

  1. The exchange policy includes all Wild Honey Store products.
  2. In the event that you receive a wrong product, or a shipment arrives in an unsatisfactory condition, the Wild Honey Store will bear all shipping and replacement costs. If you wish to exchange for any other reason, the Wild Honey Store will not bear any shipping costs incurred.
  3. The customer is not entitled to a cash refund for returning the products he obtained through purchasing with free purchase vouchers, as he will be compensated with other vouchers.
  4. If the customer receives a free credit or a free purchase voucher, he is not entitled to convert the credit into cash.